City Clinic · partner portal  ·  How it works:  Add patient → Book order → Print forms → Request collection → Sample at lab → Result reported → Doctor reviews & releases → Shared with patient

Dashboard

Your whole clinic in one view. Every batch shows its live status and the one next step to take, so anyone on your team can run it with no training.

PN
Priya N. · your account manager
Mon–Fri 8am–6pm · results SLA: most panels back in 2–3 working days · urgent results phoned to your clinic

Needs your action

All batches

BatchPatient / testStageNext
Understand your patients, not just their bloods. Aggregated, de-identified insight across every patient your clinic has tested, what's common, what's trending, and who's due a recheck. This is what makes privatetests a care partner, not just a lab.

Your clinic activity · this quarter

312
Samples processed
▲ 14%
86
Patients tested
▲ 11
3.2 days
Avg turnaround
▼ 0.3
£24,180
Spend (quarter)
▲ 14%
£2,140
Outstanding
due 14 Jun

Spend by month · last 6 months

Your patient population

86
Patients tested (12 mo)
61%
Had ≥1 marker to act on
Vitamin D
Most common deficiency
12
Due a recheck this month
recall opportunity

Markers most often out of range

Your patients show more vitamin D insufficiency than the UK average, a clear opening for proactive advice + repeat testing.

Panels ordered · this quarter

Abnormal-result rate · trend

Avg turnaround (days)

Recall & recheck opportunities , better care, and repeat revenue

PatientWhyDue

Browse the full test menu. Search by test name or code to see the sample tube, fasting requirement, turnaround time and your trade price, then assign it to a patient in one click.

TestCodeSample / tubeFastingTurnaroundYour price

Your clinic's patients. You register them on their behalf and capture consent for each one. Open a patient to see their result history, marker trends and your private notes.

Patient roster

NameDOBSexLatest batchStage

Patient

Marker trends · repeat tests

Test history

Clinic notes , private to your clinic

Step 1 of the order. Add the patient and pick their tests. Next you'll book the order and print the forms, we guide you the whole way.

Patient details

Consent (UK GDPR Article 9)

Assign tests

Tube type, fasting and the lab form are worked out automatically from the test you pick.

Batch

Samples in this batch

PatientTestTubeFastingBarcode (order no.)Status

Order for several patients at once. Start from a saved panel or upload a patient list, and your Clinic Gold trade pricing is applied automatically.

Saved panels , your clinic's go-to bundles, one tap to assign

Upload your patient list

Drop your patient CSV here, or click to browse Columns: ref, first, surname, DOB, sex, test code · download the template

Send samples to the lab and follow them door to door. The lab runs around the clock with no daily cut-off, so you can send whenever you are ready.

On-demand collections via Stuart, live driver tracking, ETA and proof of delivery through their API. Posted home kits go Royal Mail Tracked 24. Cold-chain tests are routed to a specialist medical courier.
0
Ready to send
0
Collection booked
0
In transit
0
Arrived at lab

Ready to send

Tracking , tap a row for live chain-of-custody

BatchCourierETAStatus

Every patient's result in one register: reported, in progress, or awaiting a sample. Open the result, download the PDF, or send it to the patient.

PatientTestStageReported

Your monthly statements, invoices and the trade pricing applied automatically to every order.

Invoices

InvoicePeriodAmountStatus
INV-2026-0061May 2026£2,140Due 14 Jun
INV-2026-0052Apr 2026£3,980Paid

Rate card · Clinic Gold · 15% off list

TestListYour price
Annual MOT£299£254
Thyroid Quick Check£99£84
Comprehensive Longevity Bloods£499£424

The people on your account. Roles decide who can order tests and who can only view released results.

Team members

NameRoleLast active
Priya N.Clinic adminToday
Dr J. EllisOrdering clinicianYesterday

Your account preferences: report sign-off, white-label branding, patient communication and notifications.

White-label patient reports

Preview of the patient report header:

Clinical content, ranges and the GMC-signed sign-off are unchanged, white-label only restyles the header/footer. The analysing laboratory is never named on patient-facing reports.

Report sign-off , chosen at sign-up

Who clinically reviews and signs your patients' reports?

Opens a sample report with your branding + sign-off applied.

Patient communication

Patients are never contacted before you release. No result, email or portal access reaches the patient until a report has been reviewed and released, by your clinician or our doctors, per your sign-off setting.

When a report is released, how does the patient receive it?

Notifications

What your team is alerted about, and how.

EventEmailSMS

Compliance & data protection

UKAS · ISO 15189
Analysed at a UKAS-accredited laboratory, the same standard the NHS uses.
UK GDPR · Article 9
Explicit consent captured per patient before any result is processed or released.
NHS DSP Toolkit
Data Security & Protection Toolkit aligned; all patient data hosted in the UK.
GMC sign-off
Every report reviewed & signed by a GMC-registered GP, yours or ours.
CQC framework
Operating under a CQC-registered clinical-governance framework.
Tamper-evident audit
Every order, consent, sample and release logged with a hash chain, exportable for inspection.
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